A prestigious 4-star luxury hotel in Northwest Delhi is seeking a proactive Duty Manager to oversee daily operations and ensure seamless guest experiences across departments. This pivotal role demands solid leadership, operational expertise, and a guest-centric approach to uphold the hotel’s reputation for excellence.
Key Responsibilities
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Supervise and coordinate hotel operations during assigned shifts.
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Ensure smooth functioning of front office, housekeeping, F&B;, and other departments.
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Act as the primary point of contact for guest concerns, resolving issues with professionalism.
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Monitor service standards and ensure compliance with hotel policies.
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Support and guide staff to deliver consistent service excellence.
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Prepare shift reports and communicate operational updates to senior management.
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Handle emergencies and ensure guest safety protocols are followed.
Candidate Profile
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Proven experience in hotel operations or duty management within luxury hospitality.
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Strong leadership, communication, and problem-solving skills.
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Ability to manage multiple departments and high guest volumes with efficiency.
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Knowledge of hotel management systems and operational procedures.
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A guest-first mindset with attention to detail and adaptability.