About the Role

We're looking for an Engineering Manager who thrives at the intersection of leadership, distributed systems, and real-time communications. You'll lead a team of talented engineers responsible for building and scaling our next-generation Unified Telephony Platform that seamlessly connects Office Phone and Contact Center (CCaaS) capabilities into a single, cloud-native communications layer.

In this role, you won't just oversee execution—you'll remain deeply involved in architecture, technical design, and code reviews while guiding the team through complex telephony challenges. You'll help build systems that power SIP-based calling, IP PBX functionality, carrier integrations, intelligent call routing, voicemail, presence, and AI-powered communications experiences.

The platform you help shape will be foundational to how financial institutions communicate with customers across voice channels. You'll work closely with Product, Infrastructure, and AI teams to deliver highly available, scalable,



and reliable communication services that handle millions of interactions while maintaining exceptional call quality and uptime.

As part of our AI-augmented engineering culture, you'll leverage contemporary AI tools to improve software development productivity, automate testing, accelerate delivery, and enhance system reliability.

Location: Remote

Job Responsibilities

Lead by Example

Remain hands-on with system design, architecture reviews, technical decision-making, and code reviews while guiding the team toward engineering excellence.

Own the Telephony Platform

Architect, build, and scale core telephony services including SIP signaling, media handling, IP PBX capabilities, call routing, extension dialing, voicemail, presence, and contact center integrations.

Build Highly Available Communication Systems

Design and operate carrier-grade systems with a focus on call quality, uptime, latency, reliability, and fault tolerance.

Drive Telephony Architecture

Partner

📌 Engineering Manager – Unified Telephony Platform (Bengaluru)
🏢 Eltropy
📍 Bengaluru