Description
Job Title: Service Delivery Manager (Consultant)
Function: Consulting / Advisory Enablement
Location: Bangalore / Pune
About the Practice
As part of The Global Advisory Technology & Enablement (GATE) Operations Team that works with its stakeholders on a broad range of business issues across Global Consulting and Global Deal Advisory. Our aim is to be regarded by the market as the best advisors, trusted by our clients, and the envy of our competitors. Our strategy is centered on our people. Our aim is to attract and retain the best by creating an environment where our people can learn, progress, be fulfilled, and successful in their chosen advisory career.
Responsibilities
As Service Delivery Consultant (SDC) in the GATE Service Management and Operations team, you will be single point of contact for application and infrastructure support, coordinating planned and unplanned activities. You will play a critical role in ensuring efficient and effective service delivery to customers. The SDC must manage the delivery of services as per service level agreements (SLAs),
monitor performance, ensure compliance, and maintain up-to-date knowledge of industry best practices. Also collaborate with various teams and stakeholders to lead projects aimed at improving service quality. Additionally, the SDC must prepare regular reports for senior management and train their team on new processes, technologies, and industry trends to develop their skills and knowledge. Overall, the role of a Service Delivery Consultant is crucial in ensuring customer satisfaction, maintaining compliance, and continuously improving service performance in GATE Cloud Operations.
Essential job functions include:
- Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
- Integrating existing support processes into recent tool support.
- Manages resources in a cost-effective, innovative manner including assisting subordinates