Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and effective customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You’ll Do
- Own end-to-end execution of CCaaS-wide programs: scoping, milestone planning, dependency and risk tracking, and crisp status reporting to senior leadership
- Drive cross-team initiatives spanning product modules,



platform and cloud engineering, security, and SRE, including alignment where teams have competing priorities on shared production infrastructure
- Run operational cadences: weekly reviews, incident and RCA follow-through, action item closure, launch and rollout readiness
- Build lightweight utilities, scripts, and AI agents that pull data from source systems (Jira, cloud billing, monitoring, Git) to automate tracking, dashboards, and reporting
- Translate engineering detail into executive-ready narratives: dollar impact, risk, and timelines
- Maintain a single source of truth for program state so progress and blockers are visible without anyone having to ask.

What Makes You Qualified?
- 3+ years in technical program management, or a mix of engineering and program roles, in cloud infrastructure, platform, or SaaS product environments
- Working knowledge of cloud (AWS, Azure, GCP) fundamentals: compute and instance

📌 Senior Technical Program Manager (Gurugram)
🏢 Sprinklr
📍 Gurugram