Job Purpose
• To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
• To ensure the processes and policies are adhered to in the fieldDuties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
• Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
• Tracks daily movement of numbers in accordance with DRR and meeting the area level target
• Monitors target vs achievement, reviews with the RO's regular intervals
• Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
• Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
• Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
• Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
• Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
• Coordinates with inter departments issues and get the solutions within TAT
• Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
• Evaluate team’s weakness and strength and translates the performance to an aspirational level
• Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
• Meets, assesses current agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agenci