Team Lead – BPO ( Inbound Voice Process)

Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location: Infopark, Kakkanad, Kochi

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹8 LPA

Education: Bachelor's Degree Mandatory

Responsibilities
- Monitor daily call performance, quality, and productivity of the team
- Ensure SLA, KPI, and client targets are consistently achieved
- Conduct regular coaching sessions, call audits, and performance reviews
- Handle customer escalations and critical cases effectively
- Monitor and control shrinkage and attrition levels
- Prepare daily and weekly team performance reports
- Maintain high customer satisfaction and service quality standards

Requirements
- Minimum 5 years of experience in any BPO Inbound Voice




- Minimum 2 years of proven experience managing a customer service team
- Inbound call or chat experience is mandatory
- Strong knowledge of shrinkage and attrition management
- Excellent leadership, communication, and problem-solving skills

Benefits
- Cab Service Provided – Secure and convenient transportation for employees.
- Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.
- Positive Work Culture – Supportive and employee-friendly workplace.
- Annual Salary Hike – Performance-based salary increments every year.
- Performance Bonus – Additional incentives based on company and individual performance.
- Job Security – Stable and long-term career opportunity.

📌 Team Lead – BPO (Kerala)
🏢 advenxa
📍 Kerala