Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the up-to-date internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
Senior Support Engineer - Security Products
Within Fastly's broader Customer Experience organization, the Security Product Support (SPS) team operates as a specialized unit dedicated to our security portfolio. We are the definitive technical experts safeguarding our customers' most critical web applications and APIs. Our core focus is providing deep, architectural-level support and implementation guidance for Fastly’s comprehensive security suite,
including Next-Gen WAF, Bot Management, and DDoS mitigation. The SPS team acts as the vital bridge between standard support operations and Product Engineering. We don't just troubleshoot; we act as technical multipliers who build automation, replicate complex environments, and drive continuous product improvement to ensure our platform scales securely.
About the role
Fastly is seeking a Tier III Engineer to join our Security Product Support (SPS) team. In this role, you are the definitive escalation point for the most complex, high-stakes customer security issues. You will provide deep technical expertise for Fastly's complete security product suite, including Next-Gen WAF (On-Prem, Edge, Cloud), Bot Management, and product-level DDoS Protection.
Operating as a technical multiplier, you will bridge standard support operations and Product Engineering. You are expected to go beyond reactive troubleshoo
📌 Senior Support Engineer (Pune)
🏢 Fastly
📍 Pune