Location: Outlet-Based

Reporting To: Spa Manager / Duty Manager

Role Summary:

The Guest Service Associate (GSA) is the face of the spa, responsible for welcoming guests,

managing front desk operations, and supporting service and sales delivery. The role plays a key

part in creating a warm, professional, and seamless experience for all guests—from inquiry and

booking to check-out. The GSA also contributes to revenue generation by promoting spa

services, managing appointments, and maintaining a well-organized reception environment.

Key Responsibilities

1. Guest Reception & Front Desk Management:

a) Greet guests with warmth and professionalism as they arrive at the spa.

b) Assist guests with inquiries, service recommendations, and appointment bookings.

c) Ensure that the check-in and check-out process is productive and pleasant.

d) Maintain a calm, courteous, and responsive demeanor always, even during peak

hours.

2. Sales & Promotions:

a) Promote spa treatments, membership packages, gift cards, and retail products.

b)



Inform guests about ongoing offers and upsell additional services when appropriate.

c) Maintain knowledge of spa menus and provide suggestions based on guest

preferences.

3. Appointment Coordination:

a) Manage appointment schedules using spa management software or logs.

b) Coordinate therapist availability and communicate changes effectively to the team.

c) Confirm bookings via phone or messaging and reduce no-shows through timely follow-

ups.

4. Billing & Record Keeping:

a) Handle billing processes using POS software, ensuring transaction accuracy and clarity.

b) Manage cash, digital payments, and refunds as per finance SOPs.

c) Maintain guest data, preferences, and visit history in the spa database.

5. Environment & Ambiance:

a) Ensure the reception area is clean, organized, and welcoming always.

b) Display promotional materials, retail products, and service menus neatly.

c) Play appropriate music, manage lighting, and cr

📌 Spa Executive (Hyderabad)
🏢 Masti Health And Beauty
📍 Hyderabad