Job Description:

Job Summary:
- This role will be leading the Strategic Planning, Deployment, Maintenance and Performance of the Fibre Network Infrastructure, Service Delivery & Service Assurance.

Key Responsibilities:
- Fibre Network Strategy & Operations
- Develop and lead the strategic expansion, modernization, and maintenance of the fibre network.
- Oversee network design, build-out, splicing, testing, and commissioning activities.
- Ensure high network uptime, redundancy, and future scalability aligned with business growth.
- Service Delivery Management
- Lead the provisioning and activation of customer services (FTTH, leased lines, enterprise services etc) within defined SLAs.
- Optimize workflows between sales, planning, installation, and technical support teams to ensure smooth onboarding.
- Monitor and improve order-to-activation timelines and customer experience KPIs.
- Service Assurance Leadership
- Own and manage fault resolution processes across the fibre network and customer connections.
- Implement proactive network monitoring and automated alerting systems.




- Drive continual improvement in service availability, MTTR (Mean Time to Repair), and customer satisfaction.
- Cross-Functional Coordination
- Collaborate with NOC, Field Teams, and other teams to ensure a seamless customer journey.
- Ensure alignment between network capabilities and service offerings through coordination with Product and Sales teams.
- Lead incident management and service restoration during major outages or disasters.
- Performance Monitoring & Reporting
- Define and monitor SLAs, KPIs, and operational dashboards for all functions under scope.
- Report performance metrics to executive leadership and recommend improvements.
- Ensure regulatory compliance and accurate record-keeping.
- Team Leadership & Development
- Lead a multidisciplinary team of engineers, planners, service delivery managers, and field technicians.
- Build a culture of accountability, innovation, and custome

📌 Head – Fibre Network Infrastructure, Service Delivery (Mumbai)
🏢 Talent Leads Consultants
📍 Mumbai