Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching recent heights in Hyderabad.

Join us as we create something extraordinary together.

AVP Technology Lead - Service Center Technologies

We are seeking a strategic, hands-on AVP Technology Lead to architect and deliver next-generation Service Center technologies while leading a high-performing engineering team. This role blends people leadership, solution architecture, hands-on development, and technology vision to enable end-to-end servicing experiences for customers and advisors, automate routine tasks, and modernize platforms for scalability and resilience.





The ideal candidate will have deep experience in call center infrastructure, cloud-native solutions, CX orchestration, and agentic AI integrations, combined with a proven track record developing engineers, building team capability, and delivering results through others. You will lead and develop software and platform engineers, quality engineers, and Scrum Masters, and partner closely with Product and operations stakeholders to deliver measurable business outcomes for Service Center Technologies.

Responsibilities

People Leadership & Team Management
- Lead, coach, and develop direct reports and extended team members across development, quality engineering, and Agile delivery.
- Set clear goals, priorities, and accountability aligned to business outcomes, platform stability, and customer/advisor experience KPIs.
- Conduct performance management activities including goal setting, continuous feedback, performance reviews, and development planning.
- Hire

📌 AVP - Service Center Technology (Hyderabad)
🏢 GCC India
📍 Hyderabad