1. Team Management & Performance:

â Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly

admission targets.

â Monitor team performance, call quality, and conversions; provide regular feedback and

coaching.

â Conduct training sessions to enhance communication, counselling, and sales skills of

the team.

2. Lead Management & Conversion:

â Oversee the handling of leads generated through various sources (digital, branch,

walk-ins, referrals, etc.).

â Ensure timely follow-up and effective counselling to convert inquiries into enrollments.

â Track daily lead status, monitor CRM updates, and ensure adherence to calling

protocols.

3. Admission Counselling Support:

â Ensure the telecalling team provides accurate information about courses, eligibility,

and admission procedures.

â Maintain a student-first approach while resolving queries and building trust with

prospective students.

4. Coordination with Sales & Branch Teams:

â Collaborate with the admission counsellors, sales, and marketing teams to align





communication and outreach.

â Coordinate with branch teams for updates on enrollments, events, and admission

drives.

5. Reporting & Analysis:

â Prepare daily and weekly reports on team performance, call metrics, and conversion

ratios.

â Analyze data to identify areas of improvement and implement corrective actions.

6. Process Improvement:

â Suggest and implement strategies to enhance calling efficiency and lead conversion.

â Maintain discipline and adherence to organizational policies and targets.

Requirements
â Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).

â 2–5 years of experience in managing telecaller or telesales teams, preferably in the

education or training sector.

â Robust communication, leadership, and people management skills.

â Proficiency in CRM tools and MS Excel for reporting.

â Target-driven with the ability to handle pressure and motivate a team.

📌 Associate Admission Manager (Thane)
🏢 TalentXplore
📍 Thane