Designation: Implementation Specialist

About the role

CustomerLabs is a Customer Data Platform that helps marketers capture, transform, and send first-party data to ad platforms, analytics tools, and CRMs. As an Implementation Specialist, you will own the technical onboarding of recent customers from kickoff to "we are live and the data looks right."

This is not a scripted SaaS onboarding — every customer's stack is different, and your job is to make CustomerLabs fit cleanly into it.

What you'll do
- Audit each new customer's existing tracking setup — GTM container, GA4 property, Meta Pixel, ad platform pixels — and design how CustomerLabs slots in.
- Implement the CustomerLabs on client websites and configure event tracking.
- Build server-side event flows for key conversions (signups, purchases, form fills, custom events).
- Connect sources to bring data from other platforms such as CRM, OMS, etc.
- Connect downstream destinations: Meta CAPI, Google Ads, GA4, TikTok, and so on.
- Validate data end-to-end — does the event fire on the site, reach CustomerLabs,



transform correctly, and land in every destination with the right parameters?
- Troubleshoot discrepancies (the classic "GA4 says 100, Meta says 73" problem) and explain the root cause to the customer.
- Document setups and feed recurring issues back to product and support.
- Ready to work in US timezone

Must-have
- 1-2 years of hands-on tracking implementation on real production websites.
- Working knowledge of Google Tag Manager — tags, triggers, variables, dataLayer, GTM preview/debug. Server-side GTM is a plus.
- Practical experience with at least one ad platform integration: Meta Pixel + Conversion API, Google Ads conversions/Enhanced Conversions, TikTok Pixel, LinkedIn Insight, etc.
- Comfortable reading and writing small JavaScript snippets — fetching events from the dataLayer, custom HTML tags, browser console debugging.
- Basic understanding of how the web works: HTTP requests, cookies, APIs, client

📌 Implementation specialist/Onboarding specialist (Chennai)
🏢 CustomerLabs
📍 Chennai