Key Responsibilities
- The incumbent in this role will be responsible for managing P&L; responsibility and accountability for SC+ business
- The candidate will be responsible for leading Voice and non-voice Operations Functions (Collections Domain)
- Managing Client and Client Servicing,
- Responsible for SLA management,
- Governance and Reporting.
- The individual will be responsible for alignment of Strategic Organizational goals to functional and individual goals as he / she leads the operations group with over 1000+ employees
- Driving various developmental initiatives for Retention and Succession planning across levels
- Drive significant process re-engineering efforts that enable tangible benefits for the client and stakeholders globally.
- A seasoned operations qualified, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units.
- Provide Strategic and Tactical direction to the Operations team with P&L; responsibility.




- Ensure timely achievement of SLA's across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an operationally efficient manner.
- Manage productivity and drive adequate staffing levels to ensure effective cost management
- Maintenance of project margins
- To ensure effective development and management of operations plan.
- Continued implementation of systems & operations.
- Customer satisfaction with service delivery both external and internal - Voice of Customer
- Leadership, guidance and development for current senior operational leaders
- Effective coordination of activities to service customer segments globally.
- Continued management of operations through effective use of metrics representing performance on a daily/weekly/monthly/quarterly basis
- Effectively collaborate with leaders/peers across Implementations, Client Relations, Sales, Compliance, IT to ensure that resources are utilized optimally.
- Pr

📌 DVP - Operations (Thane)
🏢 Yubi
📍 Thane