Infrastructure Delivery Lead / Manager
Role: Infra Delivery Lead / Manager
Experience: 12+ Years
Location: Pune
Job Summary: The Managed Service Infrastructure Delivery Manager is responsible for leading the end‑to‑end delivery of infrastructure services within a managed services model. This role ensures reliable, secure, and high‑performing EUC, datacenter and cloud infrastructure operations across Service Desk, End User Computing, Compute, network, backup/DR, and security towers.

Key Responsibilities
- Service Delivery & Operations Management

• Oversee daily operations across EUC (SD, Deskside Support, Desktop Engineering, Messaging and Collaboration); infrastructure towers (Compute, Network, Storage, Backup/DR, Security, Datacenter Facilities).
• Ensure adherence to SLAs, OLAs, KPIs, and contractual commitments.
• Lead incident, problem, and change management processes with a focus on stability and continuous improvement.
• Coordinate with L1/L2/L3 Operations engineering teams to ensure timely resolution of operational issues.
• Maintain operational runbooks, SOPs,



and knowledge bases.
- Governance & Stakeholder Management

• Serve as the primary point of contact for customer IT leadership and business stakeholders.
• Conduct weekly/monthly service reviews, performance reporting, and governance meetings.
• Manage escalations and ensure transparent communication during major incidents.
• Align service delivery with customer business goals and transformation initiatives.
- MSP Vendor & Team Leadership

• Lead MSP delivery teams, including NOC, infrastructure engineers, and service leads.
• Manage vendor relationships, OEM support coordination, and contract compliance.
• Drive workforce planning, skill development, and performance management.
- Infrastructure Delivery & Continuous Improvement

• Oversee delivery of infrastructure upgrades, patching cycles, lifecycle management, and capacity planning.
• Ensure compliance with security standards, audit requirements, a

📌 Infrastructure Delivery Lead (Pune)
🏢 Codvo.ai
📍 Pune