- Monitor the
calls of each advisor and provide immediate feedback to them in case of
critical errors and non-critical errors
- Determine
whether the agents maintain a pre-determined and acceptable level of contact
handling through monitoring and test contact evaluation.
- Report
contacts handling performance and statistics through monitoring and test
contact evaluation. Also share daily, weekly, and monthly reports submitted to
the Quality Assurance Supervisor.
- Will be
responsible to meet Quality related service level monthly.
- Randomly
monitor calls to ensure Client/company standards are maintained.
- Need to
manage BAU, Business intelligence audit and other compliance audits as per
business requirement.
- Provide
regular feedback to team Members regarding the performance of the team and any
issue that needs escalation.
- To work
together as a team and achieve the targets set by clients.
- Need to be adaptable and motivate the team at
regular intervals.
Requirements
- Minimum
experience of 6 months as Quality Analyst
- Customer
Service
- Good
analytical skills
- Must be
very good with data representation
- Good
analytical skills
- Ability to do multi-task
- Ability to work well in and promote a team environment
- People Management skills
- Good communication skills are required.
Benefits
- Medical Insurance of 5 lacs
- Accidental Insurance of 10 lacs
- Subsidized Food