Job Title: Service Desk L2 Analyst

Role Type: Fixed Term Direct Contract with Talpro

Contract Duration: 6 months (Fixed Term Contract)

Years of Experience: 2-5 Yrs

Max CTC Offered: INR 60K Per Month Max

Notice Period: Immediate Joiners Only

Work Mode: Hybrid (3 Days from Office Weekly)

Location: Bangalore and UK Shift and Hybrid working model on case to case basis

Domain: Any IT Domain

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Rotational shifts-Full time position - 12-hour shifts with digital handovers to next shift. The routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.

Mandate Skills :ITIL Version 4 Foundation Level Experience ,windows server, office 365, active directory, group policy, AWS and Azure Fundamentals, Problem management, incident management

Requirements
Job Description

Job Title: Level 1/Level 2 IT Service Desk Analyst

Role Overview:





We are seeking a skilled and proactive Level 1/Level 2 IT Service Desk Analyst to act as the primary point of contact for technical support within our organization. Your role is vital in providing swift, efficient, and professional resolution of IT-related issues, ensuring our colleagues and customers maintain productivity and achieve their goals. You will offer exceptional customer service, demonstrate robust technical skills, and maintain reliability within our IT infrastructure, managing everything from basic queries to complex escalations and routine maintenance.

Key Responsibilities:
- Serve as the first point of contact for technical support via phone, email, and chat.
- Record, categorize, and manage incidents, service requests, and queries within the ticketing system.
- Conduct initial diagnosis, troubleshooting, and resolution of hardware, software, and network issues.
- Escalate unresolved problems effectively to higher support tiers or specialized teams.
- Manage use

📌 Service DeskAnalyst (Bengaluru)
🏢 Talpro INdia
📍 Bengaluru