What to Expect

Tesla Service Managers are the leaders of our service teams. In this role, you will be responsible for developing teams, managing day-to-day operations and preparing Tesla Service to meet the needs of our customers. We hire leaders who want to run a service business and be a part of a revolutionary and unprecedented part of history, as we transform the way we view service here at Tesla.

You will be responsible for developing, leading and driving critical regional business programs in a high growth and quick paced environment, taking on complex business challenges and setting targets that align with the strategic vision for Tesla. Due to our rapid growth, these targets will be extremely challenging. Most of what we are doing has not been done before and joining this team is a rare opportunity to set a standard that will continue to transform automotive transportation.

We need you to deliver excellent results, and think not only outside the box, but to forget about boxes altogether.

This role would be open in both Mumbai and Delhi

Requirements
What You’ll Do





Our Service Managers must deliver excellent results and achieve goals month after month, quarter after quarter, on all aspects of customers, people, operations, and financials.
- Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
- People: Our Service Managers are people developers, thus

📌 Service Manager (Mumbai)
🏢 XcellityGroup
📍 Mumbai