Job description
About dss+
At dss+, you don’t just deliver projects - you help save lives, improve performance, and build a more sustainable future.
We are a purpose-led global consultancy partnering with organisations in high-risk and asset-intensive industries to solve complex operational challenges across safety, operational excellence, and sustainability.
We combine deep expertise, practical problem-solving, and digital innovation to deliver measurable and lasting impact for our clients.
Why This Role
This role offers the prospect to work at the intersection of consulting, digital solutions, and client success, supporting the adoption and impact of SaaS-based transformation initiatives.
You will own the post-sale customer lifecycle, ensuring successful onboarding, driving adoption, and delivering measurable value outcomes — while acting as a key link between clients, product, and delivery teams.
Your Impact at dss+
You will play a key role in ensuring the success of SaaS-enabled transformation programmes,
working closely with clients to translate business goals into measurable outcomes.
You will manage onboarding, adoption, and retention activities while ensuring high-quality execution, strong stakeholder engagement, and continuous feedback into product and delivery teams.
Key Accountabilities
- Own end-to-end onboarding of SaaS clients, from post-sale handover to successful go-live
- Define, track, and report on customer success metrics including time-to-value, adoption, and retention
- Develop and manage customer success plans aligned with client business objectives and KPIs
- Act as the primary point of contact for clients, building strong relationships and ensuring high satisfaction
- Manage and priorities client requests through JIRA, ensuring SLA adherence and effective resolution
- Coordinate with Product, Engineering, and Support teams to resolve issues and drive continuous improvement
- Lead governance forums (weekly/monthly), including performanc
📌 Client Success Manager (Chennai)
🏢 dss+
📍 Chennai