Client is a mission driven organization and is committed to serve our customer better. As part of GCCX, the Business Technology Solutions Manager will work across the region to provide leadership, coordination, and execution of key strategic initiatives, with focus on driving innovation and adoption of Remote Business Solutions and Virtual & digital platforms, increasing reach, enhancing customer experience and field productivity.
The Business Technology Solutions Manager will serve as the bridge between business objectives and technology capabilities. Will collaborate with various departments and external partners on behalf of our business units to ensure that technology solutions align with business goals, are delivered efficiently, and drive meaningful value.
The role will lead the deployment and acceleration of current Remote Business solutions & platforms such as Smart Glass technology, digital customer engagement platforms, Omni channels, productivity improvement solutions like Sales loft, CRM etc.,
to expand customer reach, increase efficiency and profitability.
This role will be business partner for commercial organization to develop, implement and execute strategies for transition to alternate sales and service engagement channels. Design infrastructure, systems and processes for alternate Sales and Service channels to constantly improve customer experience, satisfaction, and loyalty.
This role will be responsible to execute targeted pilots with field proximity, will ensure clear assessment of best solutions and will prepare scaling-up and efficiencies with central contract negotiations. Successful execution will involve consolidating infrastructure, ensure security approvals and compliance to privacy regulations. The role will drive the commercialization, launches and expansion, evolving into multiple service models to drive customer engagement, quality of service and Client profitability.
Li
📌 Manager – Business Technology Solutions (Mumbai)
🏢 Right Advisors
📍 Mumbai
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