As an Inside Sales
Associate, your primary responsibility will be to drive sales for our catalog
of client products, with a particular emphasis on fetal bovine serum (FBS).
You will actively
promote and sell a broad product portfolio and collaborate closely with
field-based Cell Culture Solutions Sales Specialists.
Key duties involve
developing and maintaining strong relationships with academic researchers,
professors, and lab managers across universities and research institutions to
enable effective sales strategies and achievement of revenue targets.
Your role will
include generating, qualifying, and systematically following up on sales leads
within various research labs and institutions. Meeting monthly, quarterly, and
annual sales goals—both revenue and margin—will be critical to your success. A
proactive approach, robust teamwork skills, and the ability to navigate the
research and life sciences landscape are essential.
Key Responsibilities:
• Market and Product
Knowledge
o Develop a deep
understanding of the research market, enabling effective customer engagement.
o
Attain detailed knowledge of FBS and other Cell Culture Solutions products,
understanding product applications and value to customers.
• Sales Process
Management
o Effectively manage
the sales process, from lead identification and qualification to needs assessment,
presentation, quoting, and securing purchase orders.
o Assess customer needs,
leveraging active listening and probing skills to convert customer challenges
into opportunities.
• Customer Engagement
and Relationship Management
o Build and maintain
relationships with key academic and biotech labs within a specified geographic
region via email, phone, and other online communication channels.
o Achieve and
exceed sales targets by actively managing and expanding accounts, fostering
customer retention and share-of-wallet growth.