Purpose of the position
- Responsible for Maintaining, Developing and retaining all the customers assigned as customer service accounts.
- Ensuring the required services are given to customers by Operations team to the committed level.
- Ensure systematic filing of the details of such clients – which includes filing of Client Profile, Sales Agreement / SOP of rates & services, Report Formats, Credit Agreements, Minutes of conferences held and all such information relevant to the particular business, for common (or as may be specified by the company) access.
- Ensure optimum utilization of Systems provided – EDI, D Track & Web Portals to the benefit of the client and to enhance our efficiency.
- Ensure all activities directed towards commendable service from DSV and also those which augments the clients’ business interests favorably.
- Profitability of the business and enhancing the businesses handled. Ensure Receivable Statements are healthy month after month.
- Business Penetration from customer, team building and relationship development. Working closely with other departments like Sales, operations and other branches & HO for any kind of support.
- Ensuring adherence to all compliance, company policy, rules and regulation. Any other task assigned by the Management and more relevant to the profile.
Key Tasks
- Responsible for day to day activities of the customers of the department and branch.
- Conducting review meeting with Sales, operations and KAM on daily basis to plan, organize and execute the activities and review previous weeks jobs.
- Ensuring the staffs in team meets requirements of customers proactively as committed.
- Regular telecoms to be “in touch” with the cli