Job Description: Project Manager
- Provides technical support for NEXTracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value
- Develop and maintain technical understanding of PV solar tracking systems and associated tools
- Supports the Project Manager, Senior Project Manager, and/or Program Manager in all activities that drive Customer Satisfaction and order fulfillment
- Have strong customer care experience and be able to effectively communicate resolutions for customer concerns
- Responsible for processing RFIs, NCRs, RMAs, transmittals, Change Orders, Lien releases
- Support NEXTracker product procurement and logistics
- Possible on site work to evaluate/document construction progress and respond to Customer queries
- Ensures project documentation is complete and verified at all stages of project implementation, including but not limited to schedules, invoices, budgets, POs, SOs
- Manages weekly Customers calls, kick off meetings, hand-off meetings
- Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback
- Supports product development, sales, and marketing as requested
- Internal customer voice. An advocate for the customer within NEXTracker
Required Skills/Experiences
· Bachelor's Degree in Mechanical Engineering or equivalent experience
· Robust knowledge of PV technology and its applications
· Excellent customer service skills
· Experience in supply chain procurement and logistics
· Understanding of dealing with customer support and O&M; issues
· Extensive hands-on experience with photovoltaic tracking solar systems a plus
· Excellent verbal and written communication skills
· Demonstrated leadership capabilities
· Passion for solar is a plus
· Some travel may be required.
. Fluency in English is mandatory. Fluency in Hindi will be added advantage.
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