Job Title: Senior Desktop Engineer
Location: New Delhi
Department: IT / IT Infrastructure
Reports To: IT Manager / IT HEAD / Infrastructure Lead
Employment Type: Full time
Detailed list of Job Duties for a Senior Desktop Engineer based on the technologies and responsibilities mentioned:
?? Core Desktop Engineering Responsibilities
• Windows OS Management: Install, configure, and maintain Windows 10/11 and Windows Server 2016 environments.
• Office 365 Administration: Support and troubleshoot Outlook, Word, Excel, PowerPoint, and other Office apps; manage user accounts and licenses.
• Citrix VDI Support: Maintain and troubleshoot Citrix Virtual Desktop Infrastructure, including thin-client configurations and session performance.
• Endpoint Management: Use Microsoft Intune and MDM solutions to manage and secure desktops, laptops, and mobile devices.
• Device Management Systems (DMS): Administer and support DMS platforms for hardware/software inventory and lifecycle management.
?? Hardware & Peripheral Support
• Desktop, Laptop, Thin-Client Troubleshooting:
Diagnose and resolve
hardware issues across various device types.
• Printer Support: Troubleshoot network and local printer issues, including
driver installations and connectivity problems.
?? Security & Monitoring
• Antivirus Management: Deploy and monitor antivirus solutions; ensure endpoint protection is up-to-date.
• Gateway Security Monitoring: Monitor and respond to alerts from gateway security systems (e.g., firewalls, web filters).
• Network Security Monitoring: Collaborate with network teams to monitor and secure desktop endpoints from threats and vulnerabilities.
?? Software Deployment & Maintenance
• Application Support: Install, configure, and troubleshoot business-critical applications including Microsoft Office suite.
• Patch Management: Ensure timely deployment of OS and application patches using tools like WSUS or SCCM.
• Software Packaging: Create and deploy software packa