Swiggy is India’s leading on-demand delivery platform with a tech-first
approach to logistics and a solution-first approach to consumer demands. With a
presence in 500+ cities across India, partnerships with hundreds of thousands
of restaurants, an employee base of over 5000, a 2 lakh+ robust independent
fleet of Delivery Executives, we deliver unparalleled convenience driven by
continuous innovation. Built on the back of robust ML technology and fuelled by
terabytes of data processed every day, Swiggy offers a fast, seamless and
reliable delivery experience for millions of customers across India. From
starting out as a hyperlocal food delivery service in 2014, to becoming India’s
leading on-demand convenience platform today, our capabilities result not only
in lightning-fast delivery for customers, but also in a productive and
fulfilling experience for our employees.
About the team
Dineout team within product support provides L1 and L2 level debugging
support for technical issues from business, supply, marketing, product and
engineering stakeholders.
This team handles operational aspects of products
that belong to Dineout. The team closely works with the engineering and product
team to ensure product lines are working as expected on the app. This team
tracks different enhancements and bug fixes. The team is also dedicated to the
vision of ensuring that the end customer system & product-related issues,
escalations, and queries are well attended in a timely manner with full focus
on resolving the underlying engineering bugs/issues and business requirements.
This team is responsible to ensure that the internal systems are properly used
and their full potential is realized and amplifies the voice of customers and
builds tight feedback systems to help the product team build the products
right.
About the role
As an integral part of the Product support team, The candidate would be
responsible for managing the tech support and configuration support (L1