Job Description:

Job Title: Senior Architect - Genesys Pure Cloud

Salary: As per Market Standards

Work Mode: Bangalore(BTM Layout)

Timings: 10 AM - 7 PM (IST)

Role: Professional Services Team Member for Genesys Pure Cloud Contact Center
Objective: Design custom solutions and enhance features within the Genesys Pure Cloud platform.

Relevant Work Experience:

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7-8 years of experience in Solution Design, Software Development (Java/J2EE), Web Services (SOAP & REST), CTI, Dashboard Design on Genesys Pure Cloud, Salesforce Open CTI and Lightning Development, IVR & Payment Gateway Integration.

Major Activities:

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Custom Solution Design for new feature innovation and design approach.

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IVR Call Flow Development, CTI Integration, Chat Bot Development.

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API Integration for reading and uploading data.

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Conducting Analysis/Feasibility Studies and preparing Scope of Work.

Requisite Skills & Expertise:

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Strong design skills within the contact center environment (Genesys Pure Cloud).

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Implementing an engineering mindset for addressing recent customer requests.

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Technologies:



Java/J2EE, SQL-Server, Open CTI, Salesforce Integration, ServiceNow Integration, Custom CRM Integrations.

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Understanding of Web Services (REST), Contact Center Solutions, XML, CRM & Payment Gateway Applications.

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Experience in Self-Service IVR Development and Speech-Enabled IVR.

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Experience in Voice/Chat Bot development.

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Experience with IVR Integration with backend systems like CRM or REST API-based integrations.

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Experience in creating customized agent desktops/screens.

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Hands-on experience with cloud-based contact centers.

Technical Skills:

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Genesys Pure Cloud, Amazon Lex, S3, Python, SQL-Server, CTI Development.

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Familiar with Web Services (SOAP & REST), XML/VXML/CXML.

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CRM Applications (Salesforce, ServiceNow, and others).

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Payment Gateway Integration knowledge.

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AWS Lambda function creation is a plus.

Functional Expertise:

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Strong understanding of IVR and CTI a

📌 Senior Architect-Genesys Pure Cloud (Bengaluru)
🏢 RECEX
📍 Bengaluru