Job Title: Process Associate / Senior Process Associate
Process : International Voice process – Outbound
Shift Timing : 7:30pm - 5:30am IST (Night Shift) - Monday to Friday
Job Description:
Build sustainable relationships of trust through open and interactive
communication
Maintain records of customer interactions, customer accounts
Answering or making calls to clients to learn about and address their needs,
complaints, or other issues with products or services
Responding efficiently and accurately to callers, explaining possible solutions, and
ensuring that the customers feel supported and valued
Engaging in active listening with callers, confirming or clarifying information as
needed




Building lasting relationships with clients and other call centre team members
based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call centre metrics while providing
excellent consistent customer service.
Making sales or recommendations for products or services that may better suit
client needs
Taking part in training and other learning opportunities to expand knowledge ofcompany and position
Adhering to all company policies and procedures
QUALIFICATION:
10th
12th
Any Degree

📌 International voice process (Chennai)
🏢 Eximio service & solutions
📍 Chennai