We are looking for an experienced Package Consultant – Marketing (Non-Adobe) with strong CRM expertise to join the team.
Requirements
Mandatory Skills:
â Hands-on experience with Salesforce or Aurea CRM
â Solid experience in Production Support & Incident Resolution
â Ability to collaborate with global delivery teams and business users
â Good knowledge of SQL
â Experience in troubleshooting, analysis, and issue resolution in CRM environments
Key Responsibilities:
- Provide production support for CRM applications
- Analyze and resolve incidents within defined timelines
- Coordinate with global teams and stakeholders
- Perform issue investigation using SQL queries
- Support business users and ensure smooth CRM operation