Agency :
Havas Creative
Job Description :
This role is responsible for collecting and developing requirements for workflow in and out of the platform. Also, documentation and quality assurance for delivery on those requirements. This will be a client facing role to act as a liaison between the team and our customers (internal and external).
- Support the requirements-gathering process and impact assessment activities for initiatives involving the development of new marketing capabilities, new client launches, new product launches, campaign execution, and other client engagement activity
- Work with various stakeholders to elicit business requirements to clearly document the scope and objectives of the planned activity
- Conduct process analysis and business interviewing activities
- Perform research and impact analysis, root cause analysis, and as-Is process mapping related to assigned initiatives.
- Seek to identify areas of improvement within existing processes
- Communicate identified impacts to stakeholder groups involved in the creation and execution of marketing campaigns
- Understand strategic requirements and develop technical/resource/execution requirements
- Call center setup, management and audit
- Maintain best practices for handling, storing and using data
Position Requirements:
- Bachelor's Degree in Business, Marketing, Computer Information systems, or related field of study
- Solid interpersonal effectiveness with ability to collaborate and work well with various stakeholder groups
- High attention to detail and audit for data anomalies and trends
- Ability to independently investigate and resolve issues critical thinker
- Demonstrated ability to influence without authority and drive measurable outcomes
- Understanding of API integrations and experience implementing
- Knowledge of data security protocols for handling sensitive information
- Knowledge of Data Warehousing technologies