Customer Strategy & Engagement

â Act as a trusted advisor and strategic partner for enterprise accounts.

â Own account strategy—aligning customer goals with KPOINT’s video
intelligence solutions.

â Build executive relationships, run governance reviews, and drive long-term
value creation.
Solutioning & Business Impact

â Map customer problems to scalable use cases, ensuring explicit business
outcomes.

â Partner with Product and Engineering to design solutions that deliver impact.

â Drive innovation in accounts by proactively identifying new opportunities.
Growth & Analytics

â Use data and insights to uncover adoption gaps, growth levers, and ROI
opportunities.

â Influence renewals and expansions through measurable success metrics.

â Collaborate with Sales to drive cross-sell and upsell strategies.
Renewals & Risk Management

â Proactively manage account health and mitigate risks.

â Ensure seamless renewals by demonstrating tangible business value.





â Handle escalations with a focus on customer trust and retention.
Cross-Functional Leadership

â Champion the voice of the customer within KPOINT.

â Work closely with internal teams to influence product strategy and roadmap.
â Create and share best practices, playbooks, and executive reports.

Requirements
â 5–10 years in Customer Success, Strategic Account Management, or Consulting
at a SaaS/Enterprise company.

â Strong track record of renewals, expansions, and executive stakeholder
management.

â Demonstrated ability to craft account strategies that drive measurable outcomes.

â Business acumen with expertise in interpreting usage and business metrics.

â Strong consultative, presentation, and communication skills.

â Experience with APIs, SSO, enterprise integrations is a plus.

📌 Customer Success Manager (Mumbai)
🏢 KPOINT
📍 Mumbai