Note:
- This role is only open to candidates currently residing in India with full work authorisation.
- Working days: Any five (5) days of the week (including weekends & public holidays).
- This role requires working from 6:00 p.m. IST to 2:30 a.m. IST.
If you're looking to work in the B2B SaaS space, this is an opportunity to kick-start your career. This is a starting role at PriceLabs that will help you transition into non-technical roles across departments (Sales & Success, Marketing, Data Science, etc.).
About the Role:
In this role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set current standards.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting,
and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
About You:
- Empathy and patience.
- Curiosity and a problem-solving mindset.
- Strong analytical background - our product is very math and numbers-heavy
- Solid verbal, written, presentation, and interpersonal communication skills
- Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
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