Job Title: Digital Process Co-Ordinator (AI & Automation)

Department: MIS / Digital Transformation
Location: Kolkata (Head Office)
Experience: 1–3 Years

Role Objective

The Digital Process Co-Ordinator (AI & Automation) will be responsible for identifying, simplifying, and improving business processes using digital tools, AI, and automation. This role acts as a bridge between Sales, Product, Marketing, Operations, and IT to reduce manual dependency, improve response time, and enable smarter, faster decision-making across the organization.

The role focuses on practical AI adoption, internal enablement, and measurable productivity improvements rather than pure research or heavy engineering.

Key Responsibilities
- Observe and understand day-to-day workflows across Sales, MIS, Accounts, HR, Operations, Marketing, and Support.
- Map existing processes and identify repetitive, manual, delayed, dependency-heavy, or decision-intensive tasks.
- Propose simplified, scalable, and automation-ready process improvements using digital tools and AI.




- Identify and develop practical AI use cases such as, AI chatbots & internal knowledge assistants, Generative AI for drafting, summarization, and response acceleration, Decision trees and AI-assisted workflows
- Demonstrate hands-on experience with Generative AI and LLMs (e.g., OpenAI, Google Gemini, Anthropic, Meta LLaMA).
- Design, test, and refine AI prompts, agents, and workflows aligned with business needs.
- Build lightweight automations using no-code / low-code platforms (Zapier, Zoho Flow, Google Apps Script, workflow tools).
- Build and maintain a centralized Prompt & Use-Case Library, categorized by department and business function.
- Work closely with Product and Technical teams to convert product knowledge into structured, AI-readable formats.
- Support Sales teams by enabling faster access to application, product, and process knowledge.
- Coordinate with Marketing and IT for documentation, data availability, and tool i

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