Role & responsibilities
- Operational Strategy: Create and implement strategies for the NBFC division, aligning with financial goals, best practices, and regulations.
- Process Improvement: Enhance loan origination, disbursement, collections, and repayments to boost efficiency and reduce errors.
- Compliance Management: Ensure adherence to NBFC regulations from the RBI and other bodies, staying updated on regulatory changes.
- Team Leadership: Train and mentor operations staff, promoting collaboration and high productivity.
- Loan Management: Oversee loan processing and collections to minimize risk and maintain portfolio health.
- Risk Assessment: Identify and mitigate operational and financial risks, implementing controls to protect assets.
- Customer Service: Maintain high standards of customer service, addressing grievances and improving satisfaction.
- Technology Use: Utilize fintech solutions to enhance operations and data management, collaborating with IT for upgrades.
- Financial Analytics: Track KPIs related to loans and customer service, reporting insights to management.




- Vendor Management: Manage relationships with external vendors and service providers for smooth operations.
- Standardization: Develop and maintain SOPs for consistency and compliance in operational processes.

Requirements
Preferred candidate profile
- Bachelors degree in Business Administration, Finance, Accounting, or a related field. A Master’s or professional certifications (CFA, CA, or MBA) are a plus.
- 5-7 years of operations management experience, particularly in NBFCs, banking, or financial services.
- Extensive knowledge of NBFC operations, including loan products, risk management, and RBI regulations.
- Solid understanding of financial products like personal loans and asset-backed financing.
- Proven leadership and team management skills.
- Experience in process improvement, system integration, and operational strategy.
- Proficient in MS Office, financial software, and operat

📌 Operation Manager (Ernakulam)
🏢 FINOVEST GROUP
📍 Ernakulam