At Rockstar Games, we create world-class entertainment experiences.

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated workplace where you can learn and collaborate with some of the most talented people in the industry.

Rockstar is looking for a Zendesk Analyst who is passionate to work on platform builds. This hire will be responsible for omnichannel routing and automation that supports millions of player interactions a year.

This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India.

WHAT WE DO
- The Rockstar Games Customer Experience Team focuses on improving the relationship between our games and our players with the goal of delivering a continuous, outstanding support experience.
- We contribute to the brand by helping to improve the overall player experience.
- We provide global support operations across multiple languages, channels, and locations.




- We build the platform foundation that ensures the right ticket reaches the right agent at the right time, with the right context to resolve.

RESPONSIBILITIES
- Build and maintain Zendesk routing rules, triggers, automations, forms, fields, views, and SLA policies that translate Live Agent business requirements into reliable platform behavior.
- Bring ideas and improvements to the table, spotting friction in agent workflows, surfacing simpler or more reliable ways to configure, and driving the changes through to delivery.
- Build contextual workspaces to the Agent Workspace and Efficiency function's design specifications, raising trade-offs and design questions early rather than late.
- Configure and maintain Tymeshift business rules, working directly with Workforce Management (WFM) to translate adherence and intraday needs into platform behavior.
- Enforce Zendesk permissions and access controls consistently across Business Process Out

📌 Zendesk Analyst (Bengaluru)
🏢 ROCKSTAR GAMES
📍 Bengaluru