About CheQ

At CheQ, we’re turning the chaos of credit into a journey that’s clear, rewarding, and even a little fun. With ₹80,000 Cr+ in lifetime payments, a growing tribe of users (30%+ using more than two products), and $16M raised from marquee investors, we’re rapid becoming India’s favorite way to go from credit-stressed to credit-smart.

Founded by ex-Flipkart leader Aditya Soni and backed by 3one4 Capital, Venture Highway, Ram Shriram, Lloyd Mathias and more, CheQ isn’t just another fintech, it’s a full-stack credit experience.

About the Role

Wisor is an AI-powered financial assistant within the CheQ ecosystem that helps users understand their credit cards, rewards, spends, and financial profile through conversational AI. We are looking for a Product Operations Associate to own data quality, evaluation operations, and production monitoring processes that directly impact the accuracy and reliability of the product.

Key Responsibilities

Data Annotation & Quality Operations
- Review, annotate, and validate large-scale datasets including transaction data,



merchant mappings, category classifications, and production logs.
- Improve merchant and category annotation accuracy through continuous audits and corrections.
- Create, maintain, and expand golden datasets for model training, benchmarking, and evaluation.
- Identify data quality gaps and collaborate with Product, Data Science, and Engineering teams to resolve them.

AI Evaluation & Benchmarking
- Own manual evaluation of AI responses across different components of the Wisor response pipeline.
- Benchmark model outputs and track quality metrics over time.
- Conduct regular audits of user interactions to identify hallucinations, inaccuracies, and poor user experiences.
- Review and analyze all 1-star rated user interactions and support RCA creation.

Production Monitoring & RCA Support
- Monitor production logs and user feedback to proactively identify issues.
- Support incident investigations and root cause

📌 Product Operations Associate (Bengaluru)
🏢 Cheq Digital
📍 Bengaluru