Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Your specific process area
- Working in a shared service organization
- Being a valuable team player and influencing others
- Process design and mapping, and business requirement gathering experience
- Communicating effectively, applying interpersonal skills and taking initiative
More about this role
What you need to know about this position: You will own end-to-end vendor master operations delivered through the BPO service provider, be the face of the function to the business, and ensure both the BPO service provider and the Supplier Portal enabled by HICX deliver against their commitments.
Day-to-Day Operations Management -
- Own end-to-end daily operations of vendor master processes (creation, extension, changes, block/unblock, mass updates, inactivation)
- Serve as the primary point of contact for the business on all operational matters
- Manage daily workload, queue health, aging tickets, and backlog across ServiceN