Duties & Responsibilities
- Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer-centric solutions.
- Translate Service Cloud capabilities (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans
- Hands-on Developer to lead end-to-end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices.
- Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails
- Drive implementation of key Service Cloud capabilities, including Omni-Channel routing, case lifecycle management, and automation frameworks
- Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization
- Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards
- Coordinate cross-team development activities, remove blockers,



and ensure consistent sprint execution in Agile environments
- Communicate delivery progress, risks, dependencies, and technical trade-offs to stakeholders and leadership.
- Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos
- Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement
- Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies

Requirements
Minimum Years of Experience:

7+ Yrs - Salesforce with Apex, LWC and Flows

5+ Yrs - Service Cloud

5+ Yrs - API Integrations

Basic Qualifications

Bachelor's degree in computer science, Information Systems, Engineering, or a related field

7+ years of hands-on Salesforce development experience, including demonstrated leadership or lead ownership.

Robust expertise in Apex, Lightning Web Components (LWC), Flows, and declarative aut

📌 Lead Salesforce Developer – Service Cloud (Chennai)
🏢 Staples India Business Innovation Hub
📍 Chennai