Position: City Lead – Installation & Service
Operations

Location: Thane

Job Summary:

The City Lead – Service Operations will
oversee the installation, maintenance, and repair of HVAC systems within their
designated city. This role requires ensuring optimal performance, energy
efficiency, and customer satisfaction. The ideal candidate will have a solid
technical background in HVAC systems, leadership experience, and a commitment
to promoting sustainable cooling solutions.

Key Responsibilities:
- Team
Leadership: Supervise and mentor a team of HVAC technicians, providing
guidance, training, and performance evaluations.
- Service
Management: Oversee the installation, maintenance, and repair of HVAC
systems, ensuring compliance with company standards and safety protocols.
- Customer
Relations: Act as the primary point of contact for clients in the
city, addressing service inquiries, resolving issues promptly, and
ensuring high levels of customer satisfaction.
- Operational
Efficiency: Develop and implement strategies to improve service
delivery, reduce response times,



and enhance operational efficiency.
- Quality
Assurance: Conduct regular inspections of HVAC installations and
maintenance work to ensure adherence to quality standards and identify
areas for improvement.
- Inventory
Management: Manage inventory levels of tools, equipment, and spare parts,
ensuring availability for timely service delivery.
- Reporting: Prepare and present regular reports on service operations, including
performance metrics, customer feedback, and areas for improvement.
- Compliance: Ensure all operations comply with local regulations, industry standards,
and company policies.

Requirements
Qualifications:
- Education: Bachelor's degree in Electrical, Mechanical Engineering or a related
field. Relevant certifications are a plus.
- Experience: Minimum of 8 years of experience in service operations, with at least 2
years in a supervisory or leadership role.
- Technical
Skills: In-depth k

📌 City Lead – Installation (Mumbai)
🏢 N Human Resources & Management Systems
📍 Mumbai