Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimageable with us.

Who you are:
- Configure, customize, and maintain Medidata CTMS, SSU, and eTMF systems to support clinical trial planning, execution, and oversight.
- Partner with cross-functional stakeholders to gather business requirements and implement system enhancements or workflow improvements.
- Ensure data quality, system integrity, and compliance with industry standards such as FDA, ICH, and GCP.
- Provide end-user training, guidance, and support to facilitate effective system usage and adherence to best practices.




- Troubleshoot and resolve system issues by coordinating with internal IT teams and external vendors as needed.
- Develop, maintain, and update documentation, including configuration specifications, process flows, and user guides.
- Stay current with system upgrades, Medidata platform releases, and industry trends to recommend process or technology improvements.
- Outage Management
Support and manage planned and unplanned outages, including communication, troubleshooting, and service restoration.
- Release and Change Management
Manage all aspects of release and change activities, including planning, documentation updates, deployment, and postimplementation review.
- L3 Incident Management and Troubleshooting
Provide Level3 support for complex incidents, perform advanced troubleshooting, and timely resolution.
- Interface Team Coordination
Collaborate with interface/integration teams to provide required technical details, troubleshooting assistance, and impact analys

📌 IT Configuration Specialist (Bengaluru)
🏢 Merck
📍 Bengaluru