Job Title: Customer Support Voice Process // Day Shift - Kolkata

Location: Sector V, Salt Lake (Work From Office)

Experience: 6 months - 2 Years

Employment Type: Full-Time

Mode of Interview: F2F

Work Mode: Work from office

Summary:

We are seeking a customer-focused and detail-oriented Customer Support Executive to handle calls from customers. The
role involves addressing customer queries, resolving issues efficiently, and
ensuring a high level of customer satisfaction through professional
communication and timely support.

Responsibilities:
- Manage 100–120 calls with candidates daily in a
professional and efficient manner.
- Share accurate, clear, and complete information using the
appropriate tools and resources.
- Understand candidate queries, provide timely resolutions, or
escalate issues to the concerned team when required.
- Maintain and update detailed records of all interactions in
Excel.




- Prepare and manage daily, weekly, and monthly MIS reports
using Excel.
- Ensure adherence to process guidelines and maintain high-quality and productivity standards.
- Location: (Salt Lake Kolkata) Work From Office
- Note: Only Kolkata candidates are eligible.

Requirements
Requirements:
- Bachelor's degree in any field
- Min 6 months to 2 years of experience in the BPO, telecalling, or
Tele sales Industry.
- Must have a laptop or desktop with 8 GB RAM
- Must have secure wifi/ network connection

Benefits
Salary: Monthly CTC - 18K - 20K

Shift Time: Day shift (9:30 AM – 6:30 PM)

Working Hours: 6 days Working (2nd & 4th Saturday & Sunday off)

Employees
are eligible to work from home for any two days in a month.

📌 Customer Support Voice Process (Kolkata)
🏢 2COMs
📍 Kolkata