KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Regional Sales Strategy• Work with ZSM-ABHFL on devising the regional business strategy and operations plan, considering product-environmental factors, competitive forces and sector-specific trends
• Ensure cascade of strategy and plans to the team down the line for effective execution and alignment
• Ensure branch planning and operations (resourcing, productivity, compliance, etc.) in line with regional strategy
• Provide inputs for effective sales incentive/ payout scheme design, considering state level factors, business practices/ norms, etc.KRA2
• Track industry and market developments, scanning the market and its competitive offerings on a periodic basis; report on and direct team’s basis emerging trends and business opportunities
• Work with Construction Finance Team on building business volumes for the same, till the time a dedicated team is instatedKRA3Business Growth & Customer Acquisition/ Engagement• Identify business growth opportunities at a regional level,
drive expansion and current customer acquisition strategies (identifying potential prospect hubs, advising on channel mix, etc.) to create a book of targeted size
• Plan and drive efforts towards achieving stated business targets, intervening as required on critical/ complex transactions
• Communicate regional objectives and allocate targets to team members appropriately
• Track cases in the complaint tracker/ escalations received, liaising with relevant stakeholders as required to drive satisfactory closureKRA4
• Deploy efforts/ initiatives in consultation with ZSMABHFL, arising from customer satisfaction survey and resulting NPS (Net Promoter Score), targeting identified focus areas
• Design and deploy relevant solutions and schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion (product mix, channel expansion, etc.) as well as cost optimization (product optimizati