Position: Cluster
Manager

Duration: Full time

Location: Mumbai and Other Locations - Pan India

About Ode Spa

Ode Spa is one of India’s leading wellness
and spa chains, known for offering rejuvenating treatments, exceptional
customer experiences, and a commitment to holistic well-being. With a growing
footprint across luxury hotels, malls, and standalone outlets, Ode Spa is
redefining wellness across the country.

Role Overview

We are looking for an energetic, hands-on,
and performance-driven Cluster Manager to oversee the
operations of multiple Ode Spa outlets in Mumbai from Wellness,
Beauty & Healthcare Industry. This role involves managing day-to-day
operations, team leadership, revenue optimization, service quality, and
customer satisfaction across all assigned locations.

Key Responsibilities
- Lead and manage a cluster of spa outlets across Mumbai,
ensuring smooth operations and adherence to brand standards.
- Monitor daily, weekly, and monthly performance metrics,
including sales, service quality, and customer feedback.




- Drive revenue growth and profitability through effective
planning, team motivation, and marketing collaboration.
- Supervise, coach, and support spa managers and therapists to
deliver best-in-class customer experiences.
- Ensure compliance with SOPs, hygiene protocols, and brand
guidelines across all locations.
- Coordinate with HR for recruitment, training, and performance
evaluations of staff within the cluster.
- Liaise with mall management, hotel partners, and landlords to
ensure seamless business operations and maintain relationships.
- Handle customer escalations, resolve operational challenges,
and implement service recovery processes when required.
- Provide regular reports and updates to the Regional Head on
performance, initiatives, and issues.
- Oversee inventory management and cost control across all
outlets in the cluster.

Why Join Ode Spa?
- Work with a nationally recognized wellness brand.
- Be part of a growing organizat

📌 Cluster Managers (Mumbai)
🏢 Masti Health And Beauty
📍 Mumbai