Overview
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.

This is a Remote role.
- Demonstrated experience in writing and executing complex SQL and T-SQL queries using Microsoft SQL Server.
- Basic understanding of Microsoft Windows Server administration and troubleshooting.
- Experience supporting international clients across multiple regions and time zones.
- Proven ability to provide high-quality application and product support in complex customer environments.
- Hands-on experience troubleshooting issues related to Microsoft Windows Server and SQL Server.
- Strong software support experience with excellent analytical and troubleshooting skills.
- Experience performing issue diagnosis and root cause analysis through log analysis, tracing tools, and collaboration with cross-functional teams.
- Good understanding of the Software Development Life Cycle (SDLC).




- Experience managing and troubleshooting healthcare interfaces using HL7.
- Ability to work effectively both independently and as part of a collaborative team.
- Robust written and verbal communication skills with a customer-focused approach.
- Ability to effectively prioritize and manage multiple tasks while consistently meeting deadlines.
- Flexible to work across different shifts based on business requirements.

Responsibilities: -
- Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to train lower-level supp

📌 Technical Support Consultant (India)
🏢 Harris
📍 India