Category
P arameters
P arameter Weight %
Achievement Scale
A+/A
B
C/D
E
Business parameter
MoM CASA NTB (Nos)
7.50%
0% to 200%
5
5
4
2
MoM CASA Value (OTB+NTB value growth p.m. -Rs. in Lakhs)
10.00%
0% to 300%
5
4
3
2
LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)- converted to monthly
10.00%
0% to 300%
0.15
0.15
0.10
0.10
MoM RTD Value (OTB+NTB value growth p.m. - Rs. in Lakhs)
12.50%
0% to 200%
8
6
5
3
Locker Nos & Credit Card Nos
5.00%
0% to 200%
5
5
3
3
1 Self Sourced GL disb per month (min 1 lac Ticket size)
5.00%
0% to 200%
Business score contribution %
50%
Operational parameter
Final YTD score
Minimum branch FTR percentage should be 75%. (Branch Score)
5.0%
Above 95 - 150%
90 to 95 - 125%
75 to 89 - 100%
61 to 75 - 50%
51 to 60 - 25%
< 50% - 0%
Audit & Compliance: (Monthly Rating remins till the next audit rating)
# High - (-5)
# Medium - 5
# Low - 10
10.0%
Minimum Branch SR TAT - 90%
7.50%
Above 95 - 125%
90 to 95 - 100%
75 to 89 - 75%
61 to 75 - 50%
51 to 60 - 25%
< 50% - 0%
Project 95 - Minimum 75% achievement
5.00%
Above 90 - 150%
81 to 90 - 125%
75 to 80 - 100%
61 to 74 - 70%
51 to 60 - 50%
< 50 - NIL
Customer Complaint (Customer Complaint raised due to branch error)
5.00%
No Complaint 100%
100% Eligible forms sent to RMU and reconciled by CPC team
5.00%
Nil for less than 100%
CRL - 90% within limit. (Including Holidays)
5.00%
Nil for less than 90%
ReKYC completion for the month from the active base (Exclude LEA notice attached)
(Percentage of completion based on the previous month closing numbers. (Exclusive of Neo, NRI, TASC & Non Eligible accounts))
2.50%
Above 90 - 125%
75 to 90 - 100%
61 to 75 - 75%
50 to 60 - 50%
< 50% - 0%
Inoperative account from the active base
2.50%
Above 70 - 125%
51 to 70 - 100%
31 to 50 - 75%
11 to 30 - 50%
< 10% - 0%
Inoperative Locker - No locker should be inoperative for more than 6 month.
(either regularization or break open to be done)
2.50%
Nil for less than 100%
Operational
📌 Customer Service Officer (Jodhpur)
🏢 equitas small finance bank
📍 Jodhpur
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