We are looking for an experienced and guest-focused Front Office Manager to lead front office operations for a reputed hospitality property. The ideal candidate should possess strong leadership skills, operational efficiency, and a passion for delivering exceptional guest experiences.

Key Responsibilities

Oversee day-to-day front office operations

Lead and manage front office team members

Ensure smooth guest check-in and check-out experiences

Handle guest concerns and escalations professionally

Maintain service standards aligned with luxury hospitality expectations

Coordinate with housekeeping and other departments for seamless operations

Monitor occupancy, reservations, and room allocation

Prepare operational reports and ensure SOP compliance

Train and mentor front office staff

Requirements
Previous experience in Front Office operations within hospitality

Solid communication and leadership skills

Guest-centric and professionally presentable

Familiarity with PMS systems and hotel operations

Ability to manage shifts and operational pressure efficiently

Preferred

Experience with luxury or upscale hotel brands

Team handling experience preferred

📌 Front Office Manager (Lucknow)
🏢 HRorion
📍 Lucknow