Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:

Process Consultant
Job Description:

Education:
Any Graduate

Experience:
1-2 Years RCM-AP/AR(Voice) Experience

Mandatory Skills:
- Exceptional customer/ client interaction skills,
- Ability to manage client escalations,
- Experienced in managing client advocacy,
- Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills:
- US health care (ERISA/HIPAA/State Mandates)
- Process SLA
- Awareness of ISO, ISMS




- Telephone etiquettes
- MS office
- Typing skills & computer skills
- Effective communication in English
- Positive analytical skills
- Comprehending ability

Roles & Responsibilities:
- Possess basic knowledge of RCM-AP/AR(Voice)
- Good reasoning and analytical skills
- Able to communicate fluently in the language required for the function/location
- Active listening skills
- Passion to learn
- Influencing skills
- Ability to comprehend the process requirement well
- Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
- Understand the basic professional standards and established procedures, policies before taking action and making decisions.
- Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
- Use company policies to determine if there can be an immediate resolution to a customer issue or if tha

📌 Process Consultant (Hyderabad)
🏢 Sagility
📍 Hyderabad