Company Overview:

With real-time insights and versatile
delivery models, CBG equips merchants with the tools
and technology needed for effective chargeback prevention and
recovery. CBG aligns 100% with client goals and operates with
integrity, transparency, and an unprecedented level of security and
compliance. www.chargebackgurus.com

Position Overview:

The Associate Director of Operations will oversee and enhance the operational efficiency of our
organization. Responsible for directing and supervising all operational
functions, the Associate Director will ensure smooth service delivery and outstanding
client satisfaction. This position demands a strategic outlook, adept
leadership abilities, and comprehensive knowledge of technology services and
solutions within the payments and dispute management sector. This role will
report functionally to the Chief Delivery Officer.

Duties and Responsibilities:

· Strategic
Planning: Develop and implement
operational strategies aligned with the company's overall objectives and growth
plans within the payments industry.

· Team




Leadership: Lead, mentor, and
inspire a high-performing operations team, fostering a culture of
collaboration, innovation, and continuous improvement specific to chargeback
processing and dispute management.

· Process
Optimization: Identify
opportunities for streamlining and improving operational processes related to
chargeback processing, enhancing efficiency, productivity, and quality of
service delivery.

· Project
Management: Oversee the
end-to-end delivery of solutions related to chargeback management, ensuring
adherence to timelines, budgets, and quality standards. Lead the integration of
data science methodologies into the dispute management process to optimize
decision-making and drive revenue growth.

· Client
Relationship Management: Collaborate closely with the Sales and Client Success teams to ensure client
expectations regarding chargeback processing are met and exceeded, fostering
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📌 Associate Director (Chennai)
🏢 Chargeback Gurus Fintech
📍 Chennai