What You’ll Do (Key Responsibilities):

ServiceNow DevOps, Platform Development & AI-Enabled Automation
- Develop, configure, enhance, and support ServiceNow catalog items, workflows, Flow Designer flows, business rules, script includes, notifications, SLAs, forms, and related platform components.
- Support DevOps practices for ServiceNow releases, including update sets/application repository movement, deployment validation, release coordination, rollback planning, and environment readiness.
- Build and maintain ATF smoke/regression test suites to improve release quality and reduce manual validation effort.
- Support integrations using REST/SOAP APIs, IntegrationHub, MID Server basics, scripted REST APIs, inbound/outbound email actions, imports, and scheduled jobs.
- Troubleshoot incidents, defects, integration failures, workflow issues, and platform errors; perform RCA and implement corrective and preventive actions.
- Apply intermediate knowledge of ServiceNow AI capabilities to identify practical use cases for Predictive Intelligence, AI Search, Virtual Agent, Now Assist,



and Now Assist for Creator.
- Assist in configuring or supporting AI-enabled use cases such as intelligent routing, duplicate/similar ticket suggestions, knowledge search improvement, virtual agent flows, and AI-assisted code or flow generation.
- Collaborate with platform, security, IAM, product, and operations teams to ensure solutions are secure, auditable, supportable, and aligned to enterprise standards.
- Create and maintain technical documentation, deployment notes, SOPs, runbooks, dashboards, and known error articles.
- Monitor platform health indicators, scheduled jobs, integrations, and workflow execution to support service reliability and operational stability.

Required Qualifications
- 7+ years of hands-on ServiceNow development, configuration, administration, or DevOps experience supporting enterprise ServiceNow implementations.
- Solid working knowledge of ServiceNow platform fun

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