Job Description:

Job Title: Service Coordinator
Department: Service Operations
Reports To: Service Manager

Work Location: Andheri

Workdays: Monday to Saturday with 2nd & 4th Saturdays off

Work Timing: 9am to 5.30 pm

Job Summary

The Service Coordinator is responsible for coordinating service operations, ensuring timely completion of service documentation, ERP updates, customer communication, contract management, inventory coordination, and billing processes. The role requires close coordination with service engineers, customers, finance, and stores to ensure smooth execution of Annual Maintenance Contracts (AMC), Defect Liability Period (DLP) contracts, and service activities.

Key Responsibilities

1. Customer Coordination & Contract Management
- Conduct call-back verification with customers before closing service requests.
- Submit AMC and DLP contract documents to customers in a timely manner.
- Send renewal reminders and contract conversion letters to customers as per schedule.
- Maintain proper records of customer communications and contract status.

2. ERP Management




- Follow up on all ERP service tickets until closure.
- Ensure handover jobs are completed and converted into active contracts in ERP.
- Update and maintain accurate service records in ERP.
- Upload all required service documents in ERP.
- Complete Sundry Booking and ensure timely closure of transactions in ERP.

3. Service Documentation
- Maintain complete documentation for service calls, contracts, and customer acknowledgements.
- Ensure all service-related documents are uploaded and archived accurately.
- Verify documentation before final service closure.

4. Purchase Request / Material Request (PR/MR) & Inventory Coordination with stores
- Follow up on pending Purchase Requests (PRs).
- Monitor service material consumption against budgeted costs.
- Coordinate with stores to maintain inventory accuracy.
- Support inventory reconciliation and consumption tracking.

5. Billing & Invoice Coor

📌 We are looking for Service Coordinator to join our team. (Mumbai)
🏢 Talisman HR Solutions
📍 Mumbai