Description
Job Title: Engineer - AWS, Azure, GCP, AKS
Experience: 6+ Years
Education: Any Graduate
Location: Mumbai

Job Description

Role Overview
This role acts as the critical operational bridge between:
- The in-house monitoring product development and QE team(s),
- Internal ITSM/ticketing teams using ServiceNow,
- Multiple enterprise DBA organizations across:
- Oracle Database
- Open-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.)
- Microsoft SQL Server

Key Responsibilities
Production Operations & Monitoring Support
- Provide operational ownership and production support for the in-house enterprise monitoring platform.
- Monitor health, performance, alerting quality, and operational stability of monitoring services.
- Analyze monitoring gaps, false positives, missed alerts, and operational inefficiencies.
- Ensure monitoring coverage across Oracle, Open-source, and SQL Server database environments.

Incident & Escalation Management
- Act as the operational point-of-contact during production incidents involving monitoring failures, alerting gaps,



or infrastructure issues.
- Coordinate incident triage across:
- DBA teams,
- Monitoring development teams,
- Infrastructure teams,
- Service management teams.
- Drive bridge calls and ensure effective stakeholder communication during critical outages.
- Perform root cause analysis (RCA) and post-incident operational reviews.

ServiceNow & Ticket Workflow Coordination
- Work with ServiceNow for:
- Operational escalations,
- Service requests.
- Review ticket quality and ensure operational accuracy of issue classification and routing.
- Improve ticket workflows between DBA teams and monitoring platform support teams.
- Collaborate with internal support organizations to streamline escalation processes.

Cross-Functional DBA Collaboration
- Collaborate closely with enterprise DBA teams supporting:
- Oracle Database
- MySQL
- PostgreSQL
- MongoDB
- Apache Cassandra
- Microsoft SQL Server
- Cloud serv

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