Description
The Lead Assistant Manager – Medical Record Retrieval is responsible for overseeing end-to-end US record retrieval operations, including authorization-based and subpoena-driven requests. This role ensures HIPAA-compliant execution, meets SLA and turnaround commitments, manages high-volume workflows, and leads retrieval teams to deliver timely, accurate, and defensible medical records for providers, attorneys, insurers, and third-party requestors. The role plays a key part in operational excellence, compliance integrity, and continuous process improvement.

Responsibilities
Key Responsibilities

1. Operations & Delivery Management
- Manage end-to-end lifecycle of medical record retrieval, including:
- Authorization-based requests
- Subpoena-driven record retrieval
- Ensure adherence to SLAs, turnaround times (TAT), and quality benchmarks
- Proactively monitor queues, allocate workloads, and optimize resource utilization
- Monitor queues, allocate workloads, and ensure optimal resource utilization
- Handle escalations related to delays, denials, or incomplete records




- Drive backlog reduction and timely resolution of aging requests

2. Team Leadership
- Lead, mentor, and manage a team of retrieval specialists and coordinators
- Conduct performance reviews, training sessions, and skill development programs
- Ensure team adherence to SOPs , compliance standards, and operational/company policies.
- Support recent hire training and cross-skilling initiatives

3. Client & Stakeholder Coordination
- Act as a point of escalation for client issues and ensure prompt resolution
- Maintain strong relationships with stakeholders, clients, vendors, and third-party agencies.
- Provide regular updates, status reporting and issue resolutions summaries.

4. Vendor Management & Provider Coordination
- Liaise with US healthcare providers, hospitals, clinics, and third-party vendors
- Track provider responses, timelines and follow ups for pending requests
- Manage vendor SLAs (c

📌 Lead Assistant Manager – Record Retrieval Opeartions (Noida)
🏢 EXL
📍 Noida